How to request deletion of your data

Steps

1. Write to us at admin@lajuanacerrotusa.com or on WhatsApp at +57 302 102 5621 with the subject or message "Delete my data" ("Eliminar mis datos").
2. Include your name and the phone number or email address you used to contact us.
3. We will confirm that we received your request and may ask you for an additional detail to verify that you are the data subject.
4. We will delete your data from our customer service and automation tools and databases within 15 business days at most, and we will let you know when it is done.

What we cannot delete

We will keep only the information the law requires us to retain, such as invoices and accounting records, for as long as the law requires.

WhatsApp messages

Deleting your data from our systems does not delete the conversation from your own phone. You can delete it yourself in WhatsApp. For data stored by Meta, see the WhatsApp privacy policy: https://www.whatsapp.com/legal/privacy-policy.

More information in our Privacy Policy: https://www.lajuanacerrotusa.com/en/privacy.